Legal Information
Privacy Policy
Last updated: January 2026
loomSignals ("we," "our," or "us") operates the website and provides web design services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Data Controller
The data controller responsible for your personal data is:
loomSignals
Avgd. de Sóller 80, Palmanyola
Bunyola, Illes Balears, España
Email: [email protected]
Phone: +34 626 41 83 05
2. Data We Collect
We may collect the following types of personal data:
- Contact information (name, email address, phone number)
- Business information (company name, industry, project requirements)
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, time spent, navigation patterns)
3. Legal Basis for Processing
We process your personal data based on:
- Consent: When you subscribe to our newsletter or contact us
- Contract: When we provide web design services to you
- Legitimate Interest: For improving our services and website functionality
4. How We Use Your Data
We use your personal data to:
- Provide and manage our web design services
- Communicate with you regarding projects and inquiries
- Send service-related communications and updates
- Improve our website and user experience
- Comply with legal obligations
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for 5 years after project completion for legal and accounting purposes.
6. Your Rights
Under the GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Request limitation of processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
7. Contact for Data Requests
To exercise any of these rights, please contact us at [email protected] or write to our office address above.
Refund Policy
Last updated: January 2026
At loomsignals, we strive to deliver exceptional web design services. This Refund Policy outlines the conditions under which refunds may be granted.
1. Project Deposits
A non-refundable deposit of 50% is required before commencing any project. This deposit covers initial planning, research, and resource allocation.
2. Milestone-Based Refunds
For projects structured with milestones:
- Payments for completed milestones are non-refundable
- Refunds for incomplete milestones are calculated proportionally
- Work delivered and approved is considered a completed milestone
3. Cancellation by Client
If you wish to cancel a project:
- Before work begins: Full refund minus administrative fees (10%)
- After work begins: Refund for work not yet completed, minus the initial deposit
- After final delivery: No refund applicable
4. Cancellation by loomsignals
In rare cases where we may need to cancel a project due to circumstances beyond our control, you will receive a full refund for any payments made.
5. Refund Process
To request a refund, contact us at [email protected] with your project details. Refunds are processed within 14 business days using the original payment method.
6. Exceptions
Refunds are not available for:
- Custom domain registrations or hosting fees paid to third parties
- Third-party software licenses purchased on your behalf
- Work completed and approved by you during the project
Terms of Service
Last updated: January 2026
These Terms of Service govern your use of loomsignals' web design services and website. By engaging our services, you agree to these terms.
1. Services
loomSignals provides professional web design, development, and related digital services. The scope, deliverables, and timeline for each project are defined in a separate project agreement.
2. Client Obligations
As a client, you agree to:
- Provide accurate and complete information required for the project
- Respond to requests for feedback and approvals in a timely manner
- Make payments according to the agreed schedule
- Ensure you have the rights to any content provided to us
3. Intellectual Property
Upon full payment, you receive full ownership of the final deliverables. loomsignals retains the right to display the work in our portfolio unless otherwise agreed.
4. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of the project.
5. Limitation of Liability
loomSignals' liability is limited to the total amount paid for the specific project. We are not liable for indirect, consequential, or incidental damages.
6. Governing Law
These terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Illes Balears, España.
7. Contact
For questions about these terms, contact us at:
[email protected]
Avgd. de Sóller 80, Palmanyola
Bunyola, Illes Balears, España